“Early in my career I learned the key to being successful is treating others the way I want to be treated. Respect, fairness, and understanding – these are the ways I try to look at every situation and how I treat every client and carrier. This directly relates to our customer service philosophy at On Demand.
We take special care of our customers by offering great follow up and paying close attention to the fine details of every request.
I utilize these practices in every task from managing daily operations, to prospecting for new customers, to handling questions and concerns.
I manage every shipment like it is my own personal property. Every shipment we have is treated as the most important. When our customers feel that way, they keep coming back.”